Refund policy

Refund Policy

At Jazz N' Coffee Puzzles, every product is custom-printed just for you — which means each order is unique and made on demand. Because of this, we are unable to accept returns or exchanges for change of mind, incorrect size selection, or personal preference.

Defective or Damaged Items: We stand behind the quality of our products. If your item arrives with a manufacturing defect or is damaged in transit, we'll make it right. Please contact us at jazzncoffeepuzzles@gmail.com within 14 days of receiving your order with:

• A clear photo of the defect or damage
• Your order number

Once reviewed, we'll offer a free replacement or store credit at our discretion. We do not offer cash refunds.

Wrong Item Received: If you received the wrong item, please contact us within 14 days of delivery, and we'll send the correct item at no charge.

Lost Packages: Orders are not considered lost until 20 business days have passed since the expected delivery date. If your package hasn't arrived by then, please reach out, and we'll investigate with the carrier.

Order Cancellations: Because orders go into production immediately, cancellations or modifications cannot be accepted once an order is confirmed.

Contact Us: jazzncoffeepuzzles@gmail.com. We're here to help and want every customer to love their Jazz N' Coffee experience! ☕🧩